Return of undamaged goods
Customers of Svydis Kazachstan (refered to as the Vendor) have the right to return goods to the Vendor without stating the reason in 14 calendar days from purchasing the goods, if it complies with the Consumer protection law by the Respublic of Kazachstan (to see the law states, click here). The customer returns the goods by delivering them to the Vendor‘s storage facility at the following address: Ryskulova str. 43, Almaty, Kazachstan. The Vendor only accepts goods in their original undamaged packaging in the complete original set. Upon return the customer shall submit the VAT invoice that came together with the parcel or another document that serves as a proof that the item was purchased from the Vendor, such as the number of electronic order. Painting materials whose metal packaging has been opened or damaged or that are not returned as complete set shall not be accepted. The expenses of returning the goods shall be covered by the customer. Return warranty does not apply to ready-to-use paint. Upon receiving the items that are returned and assessing their condition the Vendor returns the money to the customer in cash at the time of receiving the items or by bank transfer to the customer‘s account in 10 calendar days.
Return of defective items or incomplete sets
A customer who wants to file a complaint about a defective item, or an incomplete set, can do it by emailing to info@svydis.kz or by contacting the manager in charge. In the complaint the customer must provide the folowing information:
- Copies of the items‘ acquisition and the warranty
- Description of the item‘s malfunction and the circumstances of the malfunction
- If the item that needs repair/maintenance is a stationary piece of equipment its address must be provided
- Inform when and how the item will be delivered for repair to the following address: Ryskulova str. 43, Almaty, Kazachstan, and deliver the item to the address mentioned above.
The Vendor respons to the customer‘s request in 24 hours from the item’s delivery for repair. The item is repaired in 48 hours from the malfunction detection time. However, if specific spare parts of equipment or tools are needed for the repair the repair time is extended for as long as it takes to receive the spare parts from the manufacturer. The delivery period for non-standard spare parts is 21 calendar days from the day when malfunction is detected.
Filing complaints
If a buyer wants to complain about technical qualities of a painting material it can be done by sending a completed form to the following email address: info@svydis.kz